Q&A

First, to confirm your eligibility, please submit the following three items via email:
1) Pre-Application Form
2) Company Profile/Brochure (PDF/URL)
3) Information on Each Exhibiting Product (PDF/URL)
Submit to: overseas@hcrjapan.org

Download "Pre-Application Form" here

Products that are not primarily designed for elderly or disabled people and are intended for general use cannot be exhibited. This includes items such as massage devices, relaxation equipment, health and beauty devices, shampoos, soaps, everyday products, and non-specialized sports equipment.
Additionally, 'services' that do not involve tangible products that can be displayed and physically examined by visitors on-site are also not eligible for exhibition.
For more details, please refer to Page 20 of the Application Guidelines.

Exhibiting is not allowed for individual business owners. Only companies with a legal corporate entity are allowed to exhibit, to ensure accountability and credibility during the event.

Please prepare product catalogs, technical specifications, or a relevant URL from the official website. For unreleased products, please provide an overview with key details (such as the intended purpose, target users, and how the product is used).

-Step 1 (After Eligibility Confirmation): The organizer's office will review your exhibitor and product details and send an email with the results. If you are eligible, you will receive a login ID for the exhibitor's page to apply for the H.C.R.
-Step 2 (After Exhibitor Application): The Organizer's Office will send you an email confirming your application. Once everything is complete, a "Participation Approval Notice" and an invoice will be uploaded to your exhibitor page.

No, installment payments are not accepted.

No, you must have any liability insurance to exhibit. The organizer will offer an option to join the required insurance plan during the application process.

Changes are allowed before the "Participation Approval Notice" is issued. After the notice is issued, changes are generally not allowed unless there are unavoidable circumstances.

Cancellation is possible if approved by the organizer. However, a cancellation fee will apply as outlined on Page 30 of the Application Guidelines. If you cancel after paying the exhibition fee, the refund will be issued minus the cancellation fee and bank transfer charges.

We can accept requests regarding booth placement, but we cannot accommodate negotiations or changes in location. Please understand that not all requests can be fulfilled.

Yes, you may request this. However, please understand that not all requests can be fulfilled.

No. Exhibiting at the in-person exhibition requires participation in the Web-Based exhibition as well. However, it is possible to participate only in the Web-Based exhibition.

Sales are not allowed. With the exception of books and products from disability employment support facilities, direct sales are generally prohibited. However, sales may be permitted if approved by the organizer. Please apply using the required form after the exhibition manual is released on June 20.

Yes, you may display unreleased products. However, the release date must be within one year of the exhibition dates.

• Basic booths: 3.6 meters
However, any part exceeding 2.7 meters should be set back at least 1 meter from the booth boundary.
• Island booths: 6 meters
Further details regarding booth decorations will be provided in the exhibition manual to be released on June 20.

Yes, electricity is available. Please apply using the required form after the exhibition manual is released on June 20.

According to health regulations, a hand-washing station may be required within your booth. The organizer will handle the health department's procedures. For more details, please consult the construction company after the exhibition manual is released on June 20.

Yes, you can. However, please consider the volume. The maximum allowed is 70 decibels measured 2 meters away from the booth boundary. If any complaints are received from visitors or other exhibitors, the organizer may reduce the volume at the Organizer's discretion.

Exhibition tables, chairs, catalog stands, lighting, monitors, and other items can be arranged. Further details will be provided in the exhibition manual, which will be released on June 20.

For basic booths, system panels, parapets, and lights are included. Please refer to page 23 of the Application Guidelines for more details. If you wish to decorate your booth, please arrange for decoration through the venue's contractor, a company of your choice, or in-house.
For Island booths, only the space will be provided, and all decoration must be arranged by the exhibitor.

These items are not available for rent. Please prepare them on your own.

Yes, you can. A 'vehicle pass' will be issued around September, based on the number of booths. Vehicles without this pass will not be allowed to enter. Further details regarding setup and teardown times, weight limits, and other information will be provided in the exhibition manual, which will be released on June 20.

For a smooth setup and teardown, we recommend using a courier service. To avoid any issues, the exhibitor must be present when the goods are delivered or picked up. The organizer will not receive or store your goods.

Each exhibitor is responsible for disposing of their own waste. If waste is left in the venue, it will be treated as leftover materials and disposal costs will be charged to the exhibitor.

You can include product images, documents, descriptions, promotional videos, prices, product specifications, and more.
Note: Specifications may change.

Yes, you can.

Yes. You will be able to obtain details such as the viewer's name, company name, organization name, age group, profession, email address, and location (prefecture).

The conditions for overseas exhibitors are the same as for domestic exhibitors.

We offer a special pricing plan for first-time overseas exhibitors only from the Americas, Europe, and Oceania.