CareWare Japan exhibitor･solution

Solution name

Fast DOCTOR

Solution website URL

https://fastdoctor.jp/

Key features of the solution

“Fast Doctor is a medical emergency service that allows doctors to come by phone at night”. When a sudden illness occurred in the facility and it was not possible to connect to a doctor at night, the only way was to call an ambulance. In the case of emergency transport, the facility staff must also be on board, and the problem of increasing the burden on the remaining staff and the problem of having to secure human resources in preparation for such a situation are It is a big challenge in the industry. In order to solve these problems, this service provides a solution called home visits just before calling an ambulance. Fast doctor visits have the same level of medical system as emergency outpatients, and can be used for blood tests, X-rays, rapid examinations for infectious diseases, electrocardiograms, ultrasound, and other surgical procedures such as sutures and cine fixation. Correspond. In addition, we bring over 70 ethical drugs and prescribe several days on the spot. The aim is to limit the use of ambulances in an emergency while providing nighttime relief for staff and patients.

Solution uses / effects

When a sudden illness occurs in an elderly facility, the work load and psychological anxiety of the staff will be reduced by prompt visits.

How to contribute to improving the working environment

With the solution of emergency visits, you can receive the same level of medical care as emergency outpatients, from diagnosis, inspection, treatment, and prescription within the facility, without the need for emergency transport. Until now, patient transportation has been a laborious and burdensome work for the staff, but these burdens will be reduced. Furthermore, it was necessary to secure human resources to be backed up by staff on board the emergency transport, but this need is eliminated, and it can be expected to reduce personnel costs from the management perspective.

Physical, educational and operational requirements for installation and operation

Current visits are limited to Tokyo 23 wards and Osaka city. Inquiries from outside the target area will be handled only by medical consultation. In principle, it is recommended to use only in cases where the facility's contract physician is difficult to handle. In addition, I think that it will lead to a smooth introduction if you decide the sharing of response time between the doctor and the fast doctor. Settlement is mailed after credit card or invoice. If you share your resident's personal information, insurance information, and payment method in advance, I think it will lead to a smooth introduction. At present, public funds cannot be applied when using welfare recipients. However, when demand is high, we would like to establish a system to apply public funds.

User cases (introduction results and analysis)

1. The residents in the facility fever at midnight. The on-duty staff suspected pneumonia and contacted his doctor but was unable to connect. I thought of using an ambulance, but remembered the existence of a fast doctor, and a doctor arrived 30 minutes after a telephone consultation. He was prescribed antipyretic analgesics and antibacterial drugs, and he recovered after 3 days and healed after 7 days, avoiding hospitalization.
2. A facility resident fell in the bathroom at night. The on-duty staff suspected a fracture and contacted his doctor, but was unable to connect. When you contact the fast doctor, the doctor arrives in 30 minutes. The patient was diagnosed with a femoral neck fracture by X-ray. The next day, I visited a nearby orthopedic surgeon with a private ambulance and was hospitalized for surgery. It was possible to greatly reduce the labor of the staff for nighttime emergency transport.

Employees who benefit from the solution

Long-term care staff at senior citizen facilities, managers of senior citizen facilities

Number and size of employees benefiting from the solution

Long-term care staff at senior citizen facilities, managers of senior citizen facilities

When and how often the solution works

Currently, there are more than 300 medical consultations per day, up to 100 home visits per day, and 2,000 monthly visits. If you have a sudden illness at night, you can always consult.

Service life

nothing special.

Product price

The service is covered by insurance. Please prepare your insurance card. Payment will be mailed after credit card or invoice.

Installation cost

There is no financial introduction cost. For other matters, I would like to greet my doctor in advance and consult about the division of duties.

Education costs and time

We would like to ask you to explain to the staff about the flow of information to the staff and when using it.

Monthly maintenance and membership fees, etc.

I would like to discuss the health status of the residents on a monthly basis with a doctor in charge. You can use a summary on paper instead of face-to-face.

Example of input cost recovery plan (assuming business case)

There is no monetary cost for the introduction, but the introduction will improve staff satisfaction. In addition, we think that it leads to appeal to facility resident family. In addition, we will use it as a future research report as an emergency control effect before and after the introduction of Fast Doctor, and hopefully it can be used for your branding.